Shipping and delivery
Products are delivered by UPS / FEDEX. . The tracking service for packages is available. The courier delivers from Monday to Friday, both in the morning and the afternoon. The recipient may not request a specific day or time for the delivery. «Evolett Selection» srl will not be held responsible for any failure by the courier company to complete timely delivery.
In the case of deliveries to receptions (signed for by the receptionist), Evolett Selection will not be held responsible for the package arriving at the final recipient.
Evolett Selection Srl ships all around the World.
Delivery of the product to the customer
At the time of delivery, the Client shall be required to check:
- that the number of packages delivered corresponds to the number shown on the delivery note;
- that the packaging is intact, not damaged, or wet or spoiled, including with reference to the materials used for sealing (adhesive tape or metallic strapping).
Any damage to the packaging and/or to the product or any lack of correspondence in the number of packages or the details, must be notified immediately by indicating the nature of the problem on the delivery note for the product, which shall be returned to the carrier.
Any problems with reference to the physical integrity, correspondence or completeness of the goods received must be notified within 14 days upon delivery, in accordance with the methods set out in this document.
In the case of shipments to countries inside the European Union, goods may be subject to customs duties or taxes. Any additional taxes for customs clearance will be borne by the recipient. In the case of the goods not being delivered (due to, for example, the recipient having provided the wrong address and/or phone number, or the repeated absence of the recipient at the address provided), or if the goods are not accepted by the customer, the recipient will be charged a fee to cover the following expenses: shipment of the goods + return shipment of the goods + any customs fees for the return of the goods. The cost of the goods themselves will be reimbursed to the customer.
Customs duties and taxes are charged when the goods arrive in the country of destination, and the cost varies depending on the country. For further information regarding duties and taxes, and providing for the clearance of goods, we recommend that you contact your local customs office.
Shipping costs depend on the destination and the weight/volume of the package. You can see the shipment cost online at the end of the order process, before confirmation of the order.
Free for orders over €200
Free for orders over €200
Express Shipping: 3-5 Days
Express Shipping: 3-5 Days
* Europe B: Bulgaria, Estonia, Greece, Latvia, Lithuania, Norway, Portugal, Romania, Serbia, Ukraine* Europe A: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom
* Delivery is Monday to Friday, excluding public holidays.
* Final shipping times are subject to the time you place your order and excludes time required for customs clearance.
Once we have received your payment, orders are usually dispatched within 24 hours.
Customers will receive an email confirmation once the order has shipped. You can also check the order status through our website at any time.
If you have not received your order after 14 business days, please contact us at firstname.lastname@example.org
Taxes and duties are calculated according to your selected shipping destination.
The recipient is liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Please contact your local customs office for current policies and charges.
- USA: free shipping for order € 200
- AUSTRALIA: free shipping for order € 200
- WORLD: different for each zone
We do not deliver to PO Boxes.
Please note: shipments that do not clear custom’s successfully in the Client’s home country due to the non-compliance of import regulations and due to wish of the Client will return to Moldova at the Client’s expense. All re-import fees assessed to packages returning to Moldova and the cost of the return shipment will be deducted from any eventual reimbursement.
Orders are dispatched 24-48 hours following receipt of your order, after which delivery times are 2-7 working days in USA, Australia,)and 2-7 working days for countries inside Europe.
Delivery of your order may be delayed due to the product(s) being temporarily unavailable; failure by the courier company to complete timely delivery; unforeseen or uncontrollable circumstances; or due to public holidays.
The Evolett Selection’s warehouse will be closed on Saturday and Sunday and on these public holidays: January 1st, January 6th, April 25th, May 1st, June 2nd, August 15th, November 1st, December 8th, December 25th, December 26th.
In the case of payment by credit card or PayPal, your order may be delayed if the payment is not authorized or if there are insufficient funds. If you have not received your order after 5 working days (excluding Saturday and Sunday), please contact Customer Services at email@example.com
The lead times for delivery indicated by Evolett selection are merely indicative and a delay to the same, or any delivery made with subsequent split consignments shall not entitle the Client to refuse the delivery or request compensation or indemnity.